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When in an Accident, Remember the “CRASH” System

I am often asked, “What are the steps to take after a car accident?” Since accidents present difficulties, it is important to remain calm and follow a method to keep everything under control. As general advice, I tell people to remember the “CRASH” system. Here is what it means in brief, with further explanation below: 

  • C - Check for Injuries;
  • R - Relocate to Safety;
  • A - Assess the situation;
  • S - Speak carefully;
  • H - Handle reports.

1. Check for Injuries
Check yourself and others for injuries, and if anyone is hurt, call 911 immediately. Even if injuries seem minor, it’s best to get medical attention as soon as possible, as adrenaline can hide symptoms. The first priority is everyone’s health. 

2. Relocate to Safety 
If the accident is minor and there’s no immediate danger, only if safe to do so, move vehicles to the side of the road to avoid blocking traffic or further collisions. Turn on hazard lights, and if available, set up flares or warning triangles to alert other drivers.

3. Assess the situation
Exchange information with the other driver, including names, contact details, insurance information, and vehicle registration. Take photos and video of the accident scene, people, vehicle damage, and any relevant road conditions or traffic signs. If there are witnesses, ask for their contact details.

4. Speak carefully
Avoid making statements like "the other vehicle came out of nowhere," as this can imply you weren’t paying attention. Likewise, listen carefully to what the other driver says—they might unintentionally admit fault (e.g., "I didn’t see you" or "I was going too fast"). Avoid apologizing or admiting blame, as this can be used against you later. Stick to the facts when speaking to the police and your insurance company.

5. Handle reports
Speak to the police and/or file an official police report, highlighting even minor pain complaints, which can be crucial for insurance claims and legal purposes. Notify your insurance company early – or better, your lawyer earlier – and provide the necessary details to start the claims process.

The “CRASH” system is general advice and should never replace common sense in your situation. Of course, every accident is different and must be handled accordingly. The most important thing to remember is to remain calm and realize that when you address the situation in a methodical way using the “CRASH” system, you are helping yourself stay in control of a difficult situation.